The reviews shown are from a sample of real customers who bought a car or had their car serviced at the dealership. Only reviews from customers who explicitly allowed their review to be published on the internet are shown. Inappropriate language or personal data may have been removed.
Great team , very professional..
Swift, cordial, great work! Kudos to Stephen as well!
I had an issue with the car, which had appeared last year but was rectified. When I rang to book the car in Stephen advised me my next service wasn't due yet, I told him about the issue and that I also wanted my brakes done as after the winter and rain they were due replacement earlier than planned. I was able to leave the car in the morning and was even offered a replacement vehicle for the day which I didn't require. Brakes were done and battery issue was sorted under warranty of the battery, Stephen took the time to go through this process with me, I also received a call halfway through the day to advise the car work had been completed and when it would be available to collect. Overall very professional and the car was returned to me clean inside and out. Felt like a new car. I also appreciated the time Stephen took to follow up on a parts request for another vehicle and the time he took to explain to me what was done on the car. Stephen also pointed out that I monitor the car going forward. ... Read more
Excellent service with every one I met i recomend the service department to all my family and friends
The service of the car appeared great, the staff are very courteous, as an elderly person your staff display empathy ... Read more
Overall, I was happy with the work. There are just a couple of points I would like to mention: When I booked this on the phone I explained that I wanted to buy new mats for the car and have them installed and the old ones disposed of. The man on the phone said this would be done. When I got the car back the news mats were in the boot and the old mats were still in the car. This is only a small issue but I thought it was worthwhile to mention it. Also, I asked the lady I dealt with how much it would cost in total for all the work. I recall she mentioned a figure of around €580. When I arrived at the garage and went to pay I was told the total was €604. Sorry I cannot Remember the exact figures. I know this is only a relatively small difference but it would be good to know exactly how much. Overall, I would bring the car back to the garage again. They were nice. I have been driving this Golf since 2011 and it’s a great car. ... Read more
The service was done on time. The staff was very kind and kept me posted.
From the phone call to book a service through to completion of that service, I always find the team at Spirit Foster Service to be friendly, efficient and knowledgeable. They always phone to run through the items identified before they do them, just to check that I am ok with each. The service is done in a timely manner and the whole thing could not be easier. From Reception to Manager to Service Advisors, in my experience they are great to deal with, and I wouldn't want to go anywhere else for my VW car service. ... Read more
Great staff, attention to detail & you know your in safe hands with everyone from the moment you make your 1st call to make an appointment - pleasure doing business with them ... Read more
Service reception was helpful but €100 to fit a battery on top of the cost of the battery is outrageous when VW main dealer told us they do not charge for fitting - Halfords charge 30 euro for same battery fitting same reason and no t willing to even negotiate. I feel if they charged 50 euro it might be acceptable but they claim it take 1 hour plus to fit and code battery ! When i asked the price of the battery I was told €118 . I was asked did you want us to fit it and i said yes- but there was no mention of the fitting charge. I thought there might be a charge but not €100 ... Read more